1. If your item was delivered incorrectly, is damaged, or not received within 30 days (aside from those marked as delivered on USPS or Canada Post’s site), we’ll provide a free replacement if reported within 7 business days.
2. Please note that replacement requests must be submitted within 7 days of delivery; otherwise, we’re unable to offer one.
3. As our sales are final, defective or incorrect items, or undelivered orders after 30 days (except those marked “delivered” by carriers), will receive a replacement rather than a refund.

Damaged Item

1. The replacement order will ship with the same delivery speed that was used for the initial purchase.
   
   1. Sending three photos of the item from multiple angles will help us to expedite the replacement process.
   2. If a replacement order will be created, there is no need to send the damaged item back to us.

Incorrect Item

1. An incorrect item received constitutes receiving a totally different item as shown on our website.
   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
     • Being a small business, we work hard to ensure that the product information displayed on our website is exhaustive, helping customers feel informed enough to determine whether they wish to proceed with their orders.
   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
     • As a small business, we strive to provide all-encompassing product information on our website, which enables customers to confidently decide if they wish to go forward with their order or seek out different choices that meet their requirements.
2. A replacement order, with the same shipping speed that was used on your original item, will be created.
   • Please send us three photos in different angles of the item you’ve received as it will help us expedite your replacement order.
   • If a replacement order will be created, there is no need to send the incorrect item back to us.

Items Not Received After 30 Days

1. Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
   • A replacement order, with the same shipping speed that was used on your original item, will be created.
2. If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
   • Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.